Privacy Policy

Updated at 2025-02-01

At Mandise.co (ARRS MULTI SERVICES LLP), we are committed to protecting your privacy and ensuring a safe online experience.

This Privacy Policy outlines how we collect, use, and protect your personal data when you access or use our services. Please read this policy carefully.

Definitions
  • Cookies: Small text files stored on your device when you visit our platform to enhance user experience, analyze site performance, and personalize content.
  • Data: Any information about an individual or entity, including personal, contact, and transactional details, that can be used to identify them.
  • Data Protection Law: Laws and regulations that protect personal data, such as the General Data Protection Regulation (GDPR) and other applicable privacy laws.
  • Partners: Third-party organizations or businesses with whom we collaborate to deliver our services, such as payment processors, delivery partners, or marketing companies.
  • Service Providers: External companies that help us provide, maintain, and enhance our services, such as hosting, analytics, and customer support services.
What Data Do We Collect About You?

We may collect the following types of data:Personal Identification Information: Name, email address, phone number, delivery address.

Transactional Information: Purchase history, payment details. Usage Data: IP address, browser type, operating system, device details, Google Location, pages visited on the platform.

How We Collect Data

Direct Collection: When you register, place an order, or contact customer service. Indirect Collection: Through cookies and tracking technologies when you visit our platform.

Third-party Sources: From our partners or service providers to fulfill orders, verify identity, or enhance service experience.

Data Shared by You

You may provide personal data such as your name, contact details, payment information, and delivery address when you create an account, make a purchase, or interact with us. This data is necessary for us to process your orders and provide you with personalized services.

5. Data That Is Collected Automatically We may automatically collect the following information when you use our platform:

Log Data: Your IP address, browser type, and operating system. Device Information: Device type, screen resolution, and browser version. Cookies and Tracking Data: Information on how you interact with the website or app, including pages viewed, links clicked, and time spent on the platform.

Our Use of Data

We use your data for the following purposes:

  • To process orders and provide delivery services.
  • To communicate with you regarding your account, orders, or promotions.
  • To improve the performance and functionality of our platform.
  • For marketing purposes, such as sending newsletters or promotional offers.
  • To comply with legal obligations and resolve disputes.
Minors

Our platform is not intended for individuals under the age of 18. We do not knowingly collect or process personal data from minors. If we learn that a minor has provided personal data, we will take steps to delete such information from our records.

Sharing of Data We may share your data with:

Partners and Service Providers: To process payments, fulfill orders, or send marketing communications.

Legal Authorities: If required by law or to protect our rights, property, or safety.

Third-party Platforms: For marketing, analytics, and advertising purposes (with your consent, where necessary).

Keeping Data Secure

We implement various security measures, including encryption, firewalls, and secure data storage, to protect your personal data. However, please note that no method of transmission over the internet is 100% secure.

Retention of Data

We will retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once your data is no longer required, we will securely delete or anonymize it.

Your Rights and Choices

Access: You have the right to request access to your personal data.

Rectification: You can request correction of any inaccurate or incomplete data.

Deletion: You can request the deletion of your personal data, subject to applicable legal requirements.

Opt-out: You can opt out of marketing communications at any time by following the unsubscribe instructions.

Where We Store Data

Your personal data is stored securely on servers located [specify location or data centers], in compliance with applicable data protection laws. We may transfer your data to other countries as required by our partners or service providers, but we will ensure that such transfers are lawful.

Processing Your Data

We may process your data to fulfill contractual obligations, provide services, and meet legal requirements. Our service providers may also process your data on our behalf, under strict contractual terms that ensure data protection.

Security

We employ reasonable technical and organizational measures to protect your data, including encryption, secure access controls, and regular security audits. However, no system is entirely foolproof, and we cannot guarantee the complete security of your data.

Severability

If any provision of this Privacy Policy is deemed unlawful, void, or unenforceable, the remaining provisions will remain valid and enforceable.

Changes to This Privacy Notice

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be communicated to you through our platform or via email. Please review this policy periodically for updates.

Grievance Redressal

If you have any concerns about how we handle your personal data, please contact our Grievance Officer at:

  • Email : support@mandise.co
  • Phone Number : +91 78699 70707
  • Address: 3rd Floor, Office No.305, Neelkanth Landmark, Plot No.365/1, Behind Orion Mall, Mumbai-Pune Expy, Old Panvel, 410206

We will address any grievances promptly and in accordance with applicable laws.