Mandise

Refund Policy

Updated at 2025-02-01

At Mandise.co (ARRS MULTI SERVICES LLP), we strive to provide high-quality products and excellent service. If you are not satisfied with your purchase, our refund policy ensures a smooth and hassle-free resolution. Please read the details carefully before making a claim.

Eligibility for Refund

We accept refund requests under the following conditions:

The product received is damaged, defective, or expired.
The wrong item was delivered.
The product is missing from the order.
The product delivered is not as described on our platform.
Refunds will not be issued in cases of:
A change of mind after delivery.
Incorrect address or non-availability of the recipient.
Perishable items not reported within 30 minutes of delivery.

Refund Request Process

To request a refund, please follow these steps:

Provide Proof: Share clear images of the product, invoice, and packaging.

Verification: Our team will review your request and notify you of approval or rejection within 3 business days.

Refund Processing

Approved refunds will be processed within 5-7 business days.
Refunds will be credited to the original payment method.
If paid via Cash on Delivery (COD), refunds will be issued as store credit or bank transfer.

Order Cancellation & Refunds

before Dispatch: Orders canceled before shipment are eligible for a full refund.

Late or Missing Refunds

If you haven’t received a refund after the processing time:

Check with your bank or payment provider.

Changes to This Refund Policy

We reserve the right to update or modify this refund policy at any time. Please review this page periodically for changes.

Contact Us

For refund-related queries, reach out to:

Email : support@mandise.co
Phone Number :+91 78699 70707
Address : 3rd Floor, Office No.305, Neelkanth Landmark, Plot No.365/1, Behind Orion Mall, Mumbai-Pune Expy, Old Panvel, 410206